FAQs


Please see our FAQs for commonly asked questions.
If you still need help, just call us at 604-734-2507.

 

I am not sure how many people will be attending. How do you know how much to order?

One of our event planners will help you with the proper portioning. To give you maximum flexibility, we only require a guarantee on numbers 72 hours prior to functions. After that time, we will do our best to accommodate increases. However, we are not able to accommodate decreases in numbers.

Do you take care of rentals? Do I need to rent anything?

We prefer to take care of the rentals. It’s more convenient for you, and provides a stress-free experience. You have one point of contact, and you don’t have to worry about forgetting anything, making adjustments, or coordinating deliveries and returns. With 35 years of catering experience, we know what is required for dishes, linens, tables and chairs, as well as contingency plans for indoor and outdoor options.

Do you look after other services, like flowers and finding a band?

We will customize any service you require, including flowers, music, balloons, limousine service, valet parking, entertainment, dance floors, ice sculptures, tents, and anything else you throw our way. Just ask!

Do I need to get any insurance to cover me in case of an unfortunate incident?

The Lazy Gourmet carries $10,000,000 in liability insurance, and all our staff is covered by Workers Compensation. We encourage you, from a liability standpoint, to ensure all your suppliers are licensed and covered by a minimum of the above.

Are you able to accommodate special dietary needs?

Absolutely. We have an extensive menu and can easily accommodate any taste, restriction or special need. Our Custom Catering Experience starts with customizing your menu. It’s our goal to make your Lazy Gourmet food experience perfect and memorable.

Is The Lazy Gourmet Kosher?

The Lazy Gourmet can provide food that is kosher-by-ingredient, although our kitchen is not a kosher kitchen. If you require food that is kosher, we will work – and do on a regular basis – with the synagogue of your choice to prepare your Simcha. Our staff is one of the most knowledgeable in the city at kosher entertaining.

Can I pick up an order?

Yes. Our cakes and desserts are must-have items for gatherings and celebrations. Casseroles, pasta and dinner selections make your life much easier, and our clients rave about our salads. Please note there are minimum orders on certain food items and a minimum 24-hour notice is required for all orders. Pick-up times are between 8:30am – 5:30pm Monday-Friday. Please check with us to verify pick-up times for Saturday orders.

I will be booking my event months in advance. Are your prices guaranteed?

The price quoted on any event will always be honoured.

What are your terms of payment? Is a deposit required?

We require a seventy-five percent deposit upon signing of the contract, two weeks prior to your event. The balance is due in seven days. You may pay by MasterCard or Visa up to $5,000; if so, we require a specimen signature to be kept on file.

Do I have to have catering staff or will you deliver food without staff?

If you don’t need staff, we will gladly deliver to the location of your choice. Applicable delivery charges will apply, depending on the distance traveled.

If you’re providing staff for an event, how many staff do I need? What is the cost for hiring staff?

We have extensive experience in the area of staffing, and make sure you have the right amount of people to make your event successful. We believe consistency is important and hire staff that will take care of your party from beginning to end. As part of your quote for catering or event planning, we will provide you with a detailed quote for staff. Staff are paid from the time they gather your items at The Lazy Gourmet kitchen, until the time they have cleaned your site and returned company items back to The Lazy Gourmet.

Do I tip the staff?

This is entirely up to you. Many of our clients find the Lazy Gourmet staff exceed their expectations and do offer them a tip. There is a standard fifteen percent service charge applied to the entire invoice cost at any function where we supply the staff.

If something unforeseen happens and I have to cancel, how much notice do you need?

You may cancel a party up to 72 hours prior for a ninety percent refund of the deposit. After that time, the food deposit is not refundable.